We're sorry to see you go
We understand that circumstances change. Learn how to cancel your subscription safely and what happens after cancellation. Remember, you can always reactivate your account if you change your mind.
Before you cancel
Talk to us first
Having issues or need a different plan? We'd love to help you find a better solution before you cancel. Many customers stay when they discover alternative options.
How to cancel your subscription
Access account settings
Go to your account dashboard and navigate to the billing or subscription settings. You'll find the cancellation option in your plan management section.
Tell us why you're leaving
Help us improve by sharing your reason for cancellation. This feedback is valuable and helps us serve other customers better. Your input remains completely anonymous.
Confirm cancellation
Review the cancellation details and confirm. You'll receive an email confirmation and your subscription will end at the current billing period.
You'll keep full access to all features until the end of your current billing period.
What happens after cancellation
What You Keep
- • Full access until billing period ends
- • All your data and audit history
- • Ability to export your data
- • Access to invoices and billing history
- • Option to reactivate anytime
What Changes
- • No new charges after cancellation
- • Limited to free plan features
- • Cannot create new audits
- • API access disabled (if applicable)
- • Priority support ends
Data retention after cancellation
Important: After 90 days, your account and data will be permanently deleted. Make sure to export any important data before this period ends.
Can I reactivate my account?
Yes, reactivation is easy
Within 30 Days
Simply log back in and choose a plan. All your data and settings will be restored exactly as they were.
After 30 Days
Contact support to reactivate. Your data may still be available depending on how long it's been since cancellation.
After 90 Days
Permanent deletion occurs. You'll need to create a new account, but historical data cannot be recovered.
Refund policy
30-Day Money Back Guarantee
If you're not satisfied within the first 30 days, you can request a full refund. No questions asked, no cancellation fees.
After 30 Days
Refunds are not available after the 30-day guarantee period. You can cancel at any time, but you'll retain access until the end of your billing period.
Prorated Refunds
If you cancel mid-billing cycle, you won't be charged for the remaining period. No partial refunds are issued for unused time.
Alternative options to cancellation
Pause Subscription
Need a break? Pause your subscription for up to 3 months without losing your data.
Downgrade Plan
Switch to a lower-tier plan that better fits your current needs and budget.
Learn about plan changes →We're here to help
If you're considering cancellation, please reach out first. We might be able to address your concerns and help you get more value from our platform. Your feedback helps us improve.