Common login problems
Having trouble accessing your account? This guide covers the most common login issues and their solutions. Most problems can be resolved with a few simple steps.
Quick fixes to try first
Clear browser cache
Check your credentials
Disable VPN/extensions
Try different browser
Specific login problems
"Invalid email or password"
This error means the email or password you entered doesn't match our records. Here's how to resolve it:
Click "Forgot Password" on the login page and follow the reset instructions sent to your email.
Try different email formats (username@gmail.com vs username+tag@gmail.com).
Ensure your account is verified. Check your email for verification links.
Account temporarily locked
After multiple failed login attempts, accounts are temporarily locked for security. This prevents brute force attacks.
Accounts are automatically unlocked after 30 minutes. For immediate access, use the "Forgot Password" link to reset your password.
Two-factor authentication issues
If you have 2FA enabled, you need both your password and a verification code.
- • Check device time is correct
- • Ensure app is up to date
- • Try regenerating backup codes
- • Contact support if app is lost
- • Check phone signal and coverage
- • Verify phone number is correct
- • Wait 60 seconds for retry
- • Try backup codes if available
Social login problems
Issues with Google, GitHub, or other social login providers.
- • Clear browser cookies for the provider
- • Ensure you're logged into the provider
- • Check if provider account is verified
- • Try using email/password login instead
- • Contact support for account linking issues
Password reset process
Request password reset
Click "Forgot Password" on the login page and enter your email address. We'll send reset instructions to your email.
Check your email
Look for an email from us with the subject line containing password reset. Check your spam folder if you don't see it.
Follow the link
Click the secure reset link in the email. This link expires in 24 hours for security.
Create new password
Enter a strong, unique password. We recommend using a password manager to generate and store secure passwords.
Confirm and login
Your password is now reset. Return to the login page and sign in with your new credentials.
Didn't receive reset email?
Check these folders
- • Inbox (primary)
- • Spam/Junk folder
- • Promotions tab (Gmail)
- • Social/Updates (Gmail)
- • Clutter (Outlook)
Common issues
- • Email address typo
- • Full inbox/quota exceeded
- • Email filters blocking us
- • Temporary email service
- • Domain-specific issues
Account recovery
Account recovery
Need help recovering your account? If you're still unable to access your account after trying all the above steps, our support team can help verify your identity and restore access.
What we'll need:
- • Email address associated with the account
- • Date the account was created (approximate)
- • Last successful login date (if known)
- • Any payment receipts or invoice numbers
- • Description of recent account activity
Verification process:
We'll verify your identity through multiple factors and may ask for additional information to ensure account security.
Preventing future login issues
Security Best Practices
Use a password manager
Store your passwords securely and generate strong, unique passwords for each service.
Enable two-factor authentication
Add an extra layer of security to prevent unauthorized access even if your password is compromised.
Keep recovery information updated
Ensure your recovery email and phone number are current and accessible.
Regular password updates
Change your password periodically, especially after any security incidents.
Still can't log in?
If none of the above solutions work, our support team is here to help you regain access to your account. We'll work with you to resolve the issue securely.